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Technology questions?... We have the answers!

IT Questions and Support

My business is moving into a new building and I don’t know what technology we need or where to start. Can you help?

Absolutely. With our IT Consulting Service, we will work with you to determine what technology your business needs in its new space. We can help integrate and configure all of your systems so they work together seamlessly, including: wireless network, access control, IP phone system, network infrastructure and electronic hardware. And once you move into your office, we can monitor your servers and computers  remotely with our Managed IT Services.

Isn’t Managed IT service expensive?

Managed IT is a very affordable solution for small to medium-sized businesses. You are charged a flat-rate fee to monitor each device (computers and servers), and the cost remains the same throughout the duration of your contract. This pricing model eliminates surprises and allows you to more accurately budget for IT support on a monthly basis.

I have certain areas of our building that require restricted access. Is there a cost-effective solution?

Yes. We support a wide range of access control systems, with features and price points for every budget. Whether you need a complex system or a stand-alone device, we have all the products to meet your needs, including: RF controls, card readers, keypads, and electric, biometric and magnetic locks.

We have a large, remote sales staff and we want them to be able to communicate with clients like they are in the office. Is that possible?

Definitely. An IP Phone System is the perfect solution for your sales team. Allworx’ REACH software keeps all of your calls “in-house” — even when your sales staff is miles away. You can easily bring the functionality of your Allworx phone system to any connected iOS or Android device. The device can be set to ring based on your call routes and settings, so it can ring independently, simultaneously with a desk phone, or in any order you choose!

Call 440-891-0465 or complete our online form today to schedule a free consultation regarding any of our technology services.

ICNS is your best resource for network cabling, IT support, and technology consulting


"ICNS provides all Telephone as well as Ethernet devices and cabling installations to support Voice/Data Communications, Process Control and RFID for our 130,000 SQFT manufacturing facility in Medina, OH. I find their Workmanship, Project Management and Customer Care to be reasonably priced, of good quality and delivered on time. I anticipate a long mutually beneficial relationship with ICNS and wish them success in all their endeavors."

"Forest City contacted ICNS for assistance with a cabling issue at a remote property. It was a Friday evening, shortly after 5:00pm EST and the property with troubles was located in California, several time zones away. There was a severe issue with the T1 data circuit that the business depended on completely. Forest City called ICNS and provided them with the details of the situation and they were able to provide a technician on-site within the hour. Once on-site, the technicians were able to specifically identify the problem. The speedy response from ICNS was impressive and appreciated. It is reassuring to know that we (Forest City) can depend on ICNS for consistently great service, especially in times of emergencies."

"The Cuyahoga County Domestic Relations court has enjoyed a very successful working relationship with ICNS since 1998. We contracted with this company to install Cat5 cabling throughout this old building prior to our installation of a new computer system. The company worked quietly and without incident during court hours and when necessary, worked after normal business hours to complete the project. We have used ICNS and continue to utilize their services to the present time. I hope our court can continue this working relationship with this company."

"Just wanted to send you guys a "Thank you" note for applying confirmation during our migration for site 288 - Alabama Plant 21. It really was appreciated and offered your continued support for this difficult program."

"ICNS has been the Cleveland Heights-University Heights Public Library's data line installer of choice for more years than I can count. Most recently, they performed all cabling for both data and telephones throughout the $15 million renovation of our Main Library. This work included cat 5 and fiber wiring as well as the installation of all patch panels and racks on three floors of two buildings. During the many months of this complex project, we found all ICNS' employees to be professional, knowledgeable and extremely easy to work with. Their work came in on estimate and, at the last minute, when we needed additional work done very quickly, they performed it exactly to our specifications and at a reasonable price, despite the overtime. I give my unqualified recommendation of ICNS to any organization needing data line and telecommunications equipment installation."

"I just wanted to let you know we are extremely pleased with the work and the services that ICNS recently performed for ASC. The cabling job and the move of the access control system, the door audio/visual system, and our IP cameras were done exactly to our requirements. When there were questions, we were always asked to make sure the work was being done correctly and how we wanted it. ICNS made our move so incredible easy. I wish all the vendors we work with were as reliable, diligent, and did the same quality of work as we received from ICNS. I recommend your company to everyone I can."